Get In Touch With Us

Have questions, feedback, or need support? We're here to help! Reach out to our team using any of the methods below.

Contact Information

We value your feedback and are always ready to assist with any questions or concerns you may have about the Xufel Snow Day Calculator.

Email Us

support@xufel.com

We typically respond within 24 hours on business days.

Call Us

+1 (800) 123-4567

Available Monday-Friday, 9am-5pm EST

Visit Us

123 Weather Way, Suite 400
Boston, MA 02110

Send Us a Message

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Email Address*

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Our Location

Visit our headquarters in Boston

Frequently Asked Questions

Quick answers to common questions about contacting us

What is your typical response time?

We strive to respond to all inquiries within 24 hours during business days. For urgent technical support issues, we aim to respond within 4-6 hours during business hours.

How can I report an inaccurate prediction?

We value your feedback as it helps improve our algorithm. You can report inaccurate predictions by emailing support@xufel.com with the subject line "Prediction Feedback" and including your location, the date of the prediction, and the actual outcome. This information is invaluable for refining our prediction model.

Do you offer school district partnerships?

Yes! We partner with school districts to provide customized prediction models that incorporate district-specific closure policies and historical data. This results in even more accurate predictions for your specific schools. Please contact us at partnerships@xufel.com for more information.

How can I get technical support outside of business hours?

While our phone support is available during business hours, you can submit technical support requests via email at any time. For urgent after-hours issues, premium subscribers have access to our 24/7 emergency support line, which is provided in your account dashboard.